Refund Policy

We want you to love your Geora piece. If something isn't right, here's how refunds work.

WHEN YOU'RE ELIGIBLE

  • Refunds apply to eligible returns that reach us in original, unused condition.
  • The invoice and certification must be included.
  • Once received and inspected, your refund is approved.

TIMELINE

  • Approved refunds are processed to your original payment method within 7–10 business days.

WHAT ISN'T REFUNDABLE

  • Custom-made, personalised, or engraved pieces.
  • All international orders — non-refundable and non-returnable.

HOW TO REQUEST

  • Email [care@geora.com] or WhatsApp [+91 XXXXX XXXXX] within [X] days of delivery.
  • Our team will guide you through the process.
  • Refunds apply to eligible returns that reach us in original, unused condition.
  • The invoice and certification must be included.
  • Once received and inspected, your refund is approved.
  • Approved refunds are processed to your original payment method within 7–10 business days.
  • Custom-made, personalised, or engraved pieces.
  • All international orders — non-refundable and non-returnable.
  • Email [care@geora.com] or WhatsApp [+91 XXXXX XXXXX] within [X] days of delivery.
  • Our team will guide you through the process.