Return and Exchange
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
RETURN WINDOW
- Request a return or exchange within 15 days of delivery
CONDITION
- Items must be unused and undamaged.
- Returned in original packaging with the invoice and certification intact.
WHAT CAN'T BE RETURNED OR EXCHANGED
- Custom-made, personalised, or engraved pieces.
- Earrings (for hygiene reasons).
- International orders.
- Items marked final sale
WHAT CAN'T BE RETURNED OR EXCHANGED
- Email [care@geora.com] to raise a request.
- Once approved, we'll arrange a pick-up or guide you on drop-off.
- After we receive and inspect the piece, your exchange or refund is processed.
- For exchanges, any difference in value is adjusted or refunded accordingly.
- Request a return or exchange within 15 days of delivery
- Items must be unused and undamaged.
- Returned in original packaging with the invoice and certification intact.
- Custom-made, personalised, or engraved pieces.
- Earrings (for hygiene reasons).
- International orders.
- Items marked final sale
- Email [care@geora.com] to raise a request.
- Once approved, we'll arrange a pick-up or guide you on drop-off.
- After we receive and inspect the piece, your exchange or refund is processed.
- For exchanges, any difference in value is adjusted or refunded accordingly.